Providing Feedback
Share your ideas, suggestions, and feedback to help improve Youth Coach Hub.
Overview
Your feedback shapes the future of Youth Coach Hub. We actively listen to coaches and use your input to prioritize new features, improvements, and fixes.
Submitting Feedback
Using the Feedback Button
- Click the Feedback button in the navigation
- Select a feedback type
- Describe your feedback in detail
- Optionally attach a screenshot
- Click Submit
Feedback Types
Choose the category that best fits your feedback:
| Type | When to Use |
|---|---|
| Something isn't working | Report bugs or errors you've encountered |
| Something is confusing | UI or workflow that's hard to understand |
| Something is missing | Functionality you expected but couldn't find |
| I have a suggestion | Ideas for improving existing features |
| Feature request | New features you'd like to see added |
| Share positive feedback | Let us know what's working well |
Adding Screenshots
Screenshots help us understand your feedback:
- Click the screenshot area in the feedback form
- Upload an image or drag and drop
- Preview appears before submission
How to take a screenshot:
- Mac: Cmd + Shift + 4, then drag to select
- Windows: Win + Shift + S, then drag to select
Tracking Your Feedback
Viewing Your Feedback
When we respond to your feedback, you'll receive a notification. Click the notification to view the full conversation.
Feedback Statuses
Your feedback moves through these stages:
| Status | What It Means |
|---|---|
| New | We received your feedback |
| Reviewing | We're looking into this |
| Need Info | We need more information from you |
| In Progress | We're actively working on this |
| Planned | This is on our roadmap |
| Resolved | This has been addressed |
| Won't Fix | We won't be addressing this |
Responding to Requests for Information
If your feedback status shows Need Info:
- Click the notification or go to your feedback
- You'll see a highlighted message area
- Provide the additional details requested
- Click Send Message
We'll review your response and update the status accordingly.
Conversation with Our Team
How Communication Works
After submitting feedback, you can have a back-and-forth conversation:
- We review your submission
- If we have questions, we'll send a message
- You receive a notification
- Reply directly in the feedback thread
- Continue until resolved
Notifications
You'll be notified when:
- Your feedback status changes
- We send you a message
- Your issue is resolved
Check the notification bell in the navigation to see updates.
Writing Effective Feedback
Be Specific
Vague feedback is harder to act on:
- Less helpful: "The app is slow"
- More helpful: "Video playback stutters when I have 3+ camera angles"
Include Context
Help us understand your situation:
- What you were trying to accomplish
- What happened vs. what you expected
- What device/browser you're using
- Any error messages you saw
One Topic Per Submission
Submit separate feedback for separate topics. This helps us:
- Track each issue properly
- Respond more effectively
- Measure progress accurately
Good Feedback Examples
Bug report:
"When I click 'Save Play' after drawing routes, the page refreshes and loses my changes. This happens in Chrome on macOS. I've tried three times."
Feature request:
"I'd like to filter plays by game situation (red zone, 3rd down) when selecting plays to tag. Currently I scroll through all plays, which takes time during busy game weeks."
Positive feedback:
"The play builder is incredibly intuitive. I was able to digitize our entire playbook in one afternoon!"
What Happens to Your Feedback
Our Review Process
- Received - Logged in our system with your context
- Categorized - Sorted by type and priority
- Reviewed - Evaluated by our team
- Actioned - Fixed, built, or responded to
- Resolved - You're notified of the outcome
Your Impact
User feedback has led to:
- New features built by request
- UI improvements for usability
- Bug fixes and performance improvements
- Documentation updates and clarifications
FAQ
Will someone respond to my feedback?
For questions and issues, we aim to respond. For feature requests and suggestions, we review all submissions but may not respond individually.
How do I check on my feedback?
Click notifications when we update your feedback, or look for the notification bell in the navigation.
How long until my request is addressed?
It depends on complexity, demand, and our roadmap. Bug fixes are prioritized; features may take longer.
Is my feedback anonymous?
Feedback is associated with your account so we can follow up and keep you updated on progress.
What if I have an urgent issue?
Select "Something isn't working" and include "URGENT" in your description. We prioritize critical bugs.
Next Steps
- Report a bug for detailed bug reporting guidance
- Return to using the platform
- Explore features in the Guide